Privacy Policy for Evergreen Serenity Pte Ltd
At Evergreen Serenity Pte Ltd, we are committed to safeguarding the privacy and security of the personal information of our clients, their families, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our various services and our website, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
Information We Collect
We collect various types of information to provide and improve our elder care and lifestyle services. This may include:
- Personal Identifiable Information (PII): This includes details such as names, addresses (including 2847 Ang Mo Kio Avenue 10, Unit 04-12, TechPlace II, Singapore, 569660, Singapore), contact numbers, email addresses, dates of birth, health information relevant to care plans, financial details for billing, and emergency contact information. We collect this directly from clients or their authorized representatives when enquiring about or engaging our services, such as personalized care plans, senior living consulting, cognitive wellness programs, respite care, and end-of-life planning support.
- Usage Data: Information on how our site is accessed and used. This data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Evergreen Serenity Pte Ltd uses the collected data for various purposes, including but not limited to:
- To provide and maintain our services, including personalized care plans, recreational activity coordination, geriatric nutrition advice, and home modification assessments.
- To manage your inquiries and requests, and to communicate with you about our services.
- To deliver and improve intergenerational community building initiatives.
- To process payments and manage accounts.
- To monitor the usage of our site and to detect, prevent, and address technical issues.
- To fulfill our legal obligations and resolve disputes.
Disclosure Of Your Information
We may share your information with trusted third parties in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: Evergreen Serenity Pte Ltd may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Evergreen Serenity Pte Ltd, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- Business Transfers: If Evergreen Serenity Pte Ltd is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Security Of Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights
In accordance with GDPR and PDPA, you have certain data protection rights. These rights include:
- The right to access, update, or delete the information we have on you.
- The right to object to our processing of your Personal Data.
- The right to request that we restrict the processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time where Evergreen Serenity Pte Ltd relied on your consent to process your personal information.
To exercise any of these rights, please contact us at the address provided below. We may ask you to verify your identity before responding to such requests.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Evergreen Serenity Pte Ltd
2847 Ang Mo Kio Avenue 10, Unit 04-12, TechPlace II,
Singapore, Singapore, 569660